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Centre for Enablement (C4E) – a new operating model (video)

Posted on: November 10, 2017
Anastasiia Linnas

We are speaking with Kevin Jervis – senior solutions architect at Ricston, who was previously at the forefront of developing a C4E concept back at MuleSoft.  Now working for Ricston, Kevin continues to champion this approach, while working closely with Clients and helping them to digitally transform and establish their own C4E initiatives.

Kevin is sharing 3 key aspects that business leaders need to understand about C4E.

  1. A Centre for Enablement differs from a Centre of Excellence quite fundamentally:
    1. It’s not simply a governance vehicle, but is asset-oriented with practical examples of API Patterns, solution accelerators and best-practices.
    2. It decentralises the ownership and the delivery of reusable assets, APIs and capabilities.
    3. The C4E’s success is directly measured against the consumption of those assets and how it accelerates the delivery of business outcomes.
  2. A C4E is responsible for establishing inherently collaborative and self-service ways of working, evangelising the contribution, publication and promotion of reusable assets.
  3. A C4E adopts a “product” mindset, with the asset consumers as it’s customers.  Consequently the role of the C4E is never considered complete, but instead is a process of continual improvement and refinement, that evolves with the needs of the organisation.

C4E is a vehicle for accelerating API-led Digital Transformation and there are at least 5 key elements to this process that one should understand.

  1. A C4E fosters the creation of tangible assets such as APIs, which increase organisational agility along with the ability to create new digital products and capabilities more productively.
  2. A C4E champions bridging between the business and IT domains, pro-actively partnering with the business to help them achieve their desired outcomes, rather than acting as an order taker.
  3. A C4E helps to reduce pressure on the central IT teams to deliver every technology project, freeing up their time to focus on delivering the most critical and strategic projects.
  4. Develop APIs that can be consumed by audiences beyond IT and help democratise access to reusable digital assets, allowing the teams to self-service their technology demands.
  5. The C4E promotes discoverable capabilities and digital assets that lead to creation of an application network that underpins a composable business platform.
Anastasiia Linnas


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