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Ricston to the rescue! New Mule applications support service.

Posted on: February 20, 2018

Ricston is launching an all-round Mule Support Service

Ricston team has more than 11 years experience of developing and supporting Mule applications, starting from the very first version of Mule up to Mule 3.9.0. Ricston has also been a partner of choice to augment MuleSoft native support teams for many years.

And now we have established a dedicated nearshore support team in Spain and Malta to offer an all-round Mule Support Service.

Ensure that your Mule Applications run like a clock with our 4-tier support offering

Ricston support teams  cover 2nd and 3rd line of support for solutions built with Anypoint Platform, double-up MuleSoft support with our Product support offering, and ensure continuity and change management with DevOps support.  In addition, customers will be offered a selection of add-ons and extras, such as:

  • “Go live” support
  • “Call a friend” assistance
  • Upgrade support
  • Systems monitoring

Support is offered on an 8X5, 12X5 or 24X7 time frame basis, or “custom hours” depending on business requirements.

European location of our support teams makes it easy for our engineers to travel and deliver onsite support as and when necessary. All our support engineers are certified by MuleSoft, have a minimum of 2 years hands-on project experience and are in turn supported by Ricston consulting teams enabling escalation up to Solution Architect level.

With our support offering you can be sure that all issues from minor bug fixes to major system outage will be taken care of in a timely manner and resolved in a professional and systematic way.

Read more about our Application Support offering and standard SLA terms:

Mule Application Support Service

Contact Us

Ricston Ltd.
Triq G.F. Agius De Soldanis,
Birkirkara, BKR 4850,
MT: +356 2133 4457
UK: +44 (0)2071935107

Send Ryan a message

Ryan Delia
Services Director