Mule Application Support Service

Ensure that your Mule applications run like a clock

Mule application support offering preview Ricston offers a Mule Application Support Service that encompasses every aspect necessary to operate your MuleSoft applications. We can support and administer your applications in a cost effective way by leveraging our Nearshore teams in Malta and Spain to build a service that is specific to your needs.

Support is offered on an 8X5, 12X5 or 24X7 time frame basis, or “custom hours” depending on your business requirements.

The support services include:

  • Resources – nearshore support engineers to cover Level 2 and 3 Application Support.
  • Coverage – Mule application support, resolution of incidents and solutions on a best efforts basis.
  • Reporting – a monthly report with issues severity level, description and systems affected, issue resolution – including time worked on resolution.
  • Review – a monthly review session to review and discuss cases raised in the previous month.
  • Monitoring – proactive monitoring of applications, flows and servers through configurable metrics, alerts, notifications and dashboards.

Ricston support program comprises of 4 layers.

ricston application support model

Following an assessment of your needs, Ricston creates a proposal to cover the Support Model required, including:

  • A recommended Support Model
  • A Ramp Up Phase – Knowledge transfer
  • A Nearshore Environment Preparation
  • Agreed Severity SLA’s and Response Times
  • Agreed Severity Classifications

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Contact Us

Ricston Ltd.
Triq G.F. Agius De Soldanis,
Birkirkara, BKR 4850,
MT: +356 2133 4457
UK: +44 (0)2071935107

Send Ryan a message

Ryan Delia
Services Director


Your Trusted Connectivity Partner

  • Established in 2006 by Ross Mason, founder of MuleSoft (MULE) & Peter Delia
  • One of the first MuleSoft partners
  • Core competence – sustainable connectivity
  • Geared up to deliver full cycle solution
  • Experience with over 400 integration projects
  • Delivering solutions globally with on-shore and mobile teams
  • Offices located in UK, Malta, Spain
  • Large network of partners